Cyberlink Bd & 3d Advisor Windows 10

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Free Download CyberLink Ultra HD Blu-ray & 3D Advisor for Windows Full Version - Test that your PC is ready to play Blu-ray Disc and 3D content. Note: This is a self-diagnostic tool designed to help you identify the capabilities of your system for playing ultra high-definition movies. The CyberLink Ultra HD Blu-ray Advisor is made for your reference only.

4K UHD-BD can't be played : SGX Error with i8100 (Kaby Lake) & Windows 10
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ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Solved byMar 28, 2018 13:04 Good evening,
I have set up my new HTPC with the goal of playing UHD-BD on my 4k TV. After hours of analysis and experiment, I must say that my project with PowerDVD 17 UHD-BD failed to play. The support, unfortunately, does not answer yet.
Software:

  • PowerDVD 17 Ultra

  • Windows 10 64 Bit Prof. with Kodi

  • SGX installed

  • Intel Management installed

  • Newest graphics driver for the HD 630

  • DVB Viewer Server


Bd And 3d Advisor

Hardware:

  • Intel i3 8100 (8. generation)

  • Gigabyte Z370N with SGX enabled in the Bios, 512 MB located Ram

  • 128 GB Samsung SSD + 6 TB WD RED

  • 8 GB DDR 4 RAM

  • Digitial Devices 4x Sat Receiver

  • Pioneer bdr-211ubk


(In my eyes the most expensive UHD-BD Player that doesn't work. The hardware and software is the from Cyberlink recommend hardware for UHD-BD.)
In the windows device manager I can see the SGX enabled and also the Intel tool says it is active.
I tried to

  1. activate and deactivate the SGX setting in the bios, no affect

  2. I installed the IME (Intel Management Engine) frim the Gigabyte page

  3. I updated the graphics driver

  4. I changed the graphics RAM settings in the Bios

  5. I installed the PowerDVD 14 which is bundled with the BD-Drive

  6. I checkt the SGX service in the windows/settings and it is running

  7. I connected the HDMI port directly to the TV (before there was my Onky 646 in between)

  8. I disabled the lan and connected the HTPC to a separate WIFI over my smartphone

  9. I disabled the windows firewall

  10. I reinstalled PowerDVD 17 Ultra


-> Result: I still get the same error message. Error code 21204 and E8814001
I have no idea to get the 4k movie running and I spent hours to search and try what I can. I assume that the problem is in the PowerDVD Software
Does anybody have an idea what I can do? Or is UHD-BD only a marketing gag and is running only in a laboratory environment?
Please help , Thanks!!!
Cyberlink bd & 3d advisor windows 10 pro Christian Advisor
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This message was edited 3 times. Last update was at Mar 29. 2018 04:37

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ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Mar 28, 2018 16:55 Has anybody an idea which Intel Managment Engine I should install to remove the error that this isn't installed? I took now different Version from intel, ASUS, Gigabyte but the message stays. At the moment I have the original version from gigabyte https://www.gigabyte.com/de/Motherboard/Z370N-WIFI-rev-10#support-dl Intel Management Engine Interface [11.7.0.1054] 2017.11.30

This message was edited 1 time. Last update was at Mar 29. 2018 04:35

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CyberLink-ModeratorSenior MemberPrivate MessageJoined: Feb 27, 2018 01:01Messages: 236Offline
Mar 28, 2018 20:40
Hello,
Can you please reply with your support ticket number right away so we can pass it on and investigate?
Cheers
PowerDVD Moderator
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ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Mar 29, 2018 02:23 My support ticket number is CS001873213.
I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian

This message was edited 1 time. Last update was at Mar 29. 2018 04:33

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QC2.0ContributorPrivate MessageJoined: Apr 27, 2016 04:02Messages: 485Offline
Mar 29, 2018 05:53
QuoteMy support ticket number is CS001873213.
I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian

Did you try BIOS update from Gigabyte?
I found there is a new version BIOS F3 that released on 3/8 at Gigabyte page.
It also improves the graphics compatibility. Reply
ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Mar 29, 2018 05:56Quote
QuoteMy support ticket number is CS001873213.
I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian

Did you try BIOS update from Gigabyte?
I found there is a new version BIOS F3 that released on 3/8 at Gigabyte page.
It also improves the graphics compatibility.
Hi, yes I tried the F2 and F3. No difference. Reply
ghostariesNewbie Private MessageJoined: Mar 31, 2018 05:03Messages: 2Offline
Mar 31, 2018 05:09Cyberlink
I have the same issue about that. Can anyone help how to solve it? Thank you~~
Reply
nilsmanNewbie Private MessageLocation: EuropeJoined: Jun 28, 2014 16:46Messages: 8Offline
CyberlinkApr 03, 2018 11:45 Same problem here also.
I have spent quite a few hours trying to get this to work (have UHD blu ray working fine on a older Z170 AsRock board so I know how it's done).
I suspect it is related to the Gigabyte BIOS and Intel ME. Have tried all 3 BIOS versions available in combination with both Win 10 1703 and 1709. Have also tried endless combination of Intel ME, Intel SGX and Intel Graphics drivers. Nothing works and always the same error as posted above.
The only thing I might add is that HDCP 2.2 seems to be working with some combinations of all this but not all (I test this using Netflix 4K as that requires HDCP 2.2 and Advanced Protected Audio/Video). I have noted that Cyberlink UltraHD blu ray advisor is not reliable when it comes to HDCP 2.2/APAV. Sometimes it says HDCP 2.2 and/or APAV or 'NO' but I still get Netflix 4K to work. Other times it is right.
Have logged a support case with Gigabyte so we will see what they say...
PS. Do you guys have these Errors in the Windows Event Viewer?
AESMService: Platform Services error
and
AESMService: Platform Services initialization failed due to Long Term Pairing failure

This message was edited 1 time. Last update was at Apr 03. 2018 11:48

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QC2.0ContributorPrivate MessageJoined: Apr 27, 2016 04:02Messages: 485Offline
Apr 04, 2018 05:38 ASRock is fine on my end, too.
So, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?
ghostaries?

This message was edited 1 time. Last update was at Apr 04. 2018 05:40

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ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Apr 04, 2018 05:38
QuoteASRock is fine on my end, too.
So, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?

As in my initial post, the Gigabyte Z370N Reply
nilsmanNewbie Private MessageLocation: EuropeJoined: Jun 28, 2014 16:46Messages: 8Offline
Apr 04, 2018 11:52
Yes, same - Gigabyte Z370N WIFI (rev. 1.0)
Reply
nilsmanNewbie Private MessageLocation: EuropeJoined: Jun 28, 2014 16:46Messages: 8Offline
Apr 07, 2018 13:35
I've got UHD blu ray working an Gigabyte Z370N now. But it was not easy...
A couple of things that I can suggest for those of you that do not get it working:
* I'm using F2 BIOS.
* Make sure you use Secure Boot + UEFI. I found this to be a bit tricky/unclear in the Z370N BIOS but it is doable. Also set the internal graphics memory as per cyberlink recommendation (I think it's 128 MB).
* I could not get it to work if I installed Windows 10 1703 and then upgraded to 1709 through Windows Update. In the end I had to create a new install USB with the latest Win 10 1709. This is probably because Windows Update 'upgrades' SGX to the very latest version when upgrading Windows. And that version can then not be downgraded. But if you install 1709 directly and SGX separately it seems to not upgrade SGX from Windows Update.
After the fresh install of Windows 10 1709 I installed the following:
* Intel INF installation 10.1.1.45: http://download.gigabyte.eu/FileList/Driver/mb_driver_chipset_intel_rs3.zip
* Critical ME firmware + software update: http://download.gigabyte.us/FileList/Utility/mb_utility_intel-me-critical-fw_B17.1218.1.zip
* Intel VGA Driver 23.20.16.4849: http://download.gigabyte.eu/FileList/Driver/mb_driver_vga_intel_64_rs3.zip
Then set SGX in BIOS to 'Enabled' in BIOS and installed:
* Intel® Software Guard Extensions Platform 1.9.100.41172: http://download.gigabyte.eu/FileList/Utility/mb_utility_sgx_1.9.100.41172.zip
* PowerDVD version 14 (or 17)
Intel ME and SGX are still not working at this stage (even though they should) and you get the error above in PowerDVD. I had to also install this as a final step:
* Intel INF installation 10.1.17541.8066: http://download.gigabyte.eu/FileList/Driver/mb_driver_chipset_intel_10.1.17541.8066.zip
And then Intel ME and SGX starts working and I could play UHD blu ray.
I'm not sure if these exact steps and drivers are necessary to get it working. But one thing is sure. You cannot install any combination of windows 10 version, drivers and BIOS version and get it to work. It might be a different combination of drivers (and install order) if you are using F1 or F3 BIOS or Windows 10 1703. Big thanks to MelonGx at bluray.com forum who shared the drivers he had working on his Z370N. That helped me narrow down a working combination on a new install.
I might do a fresh install in a few weeks to find out excatly what the problems are. If I find out more I'll post it here.
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ghostariesNewbie Private MessageJoined: Mar 31, 2018 05:03Messages: 2Offline
Apr 09, 2018 06:13Cyberlink
QuoteASRock is fine on my end, too.
So, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?
ghostaries?

I use the ASUS Z170 Premium..But the same..Orz.. Reply
Duggyhow656Newbie Private MessageJoined: Mar 18, 2017 03:51Messages: 31Offline
Aug 11, 2018 19:26 Hi, if anyone knows what drivers, ME, Bios works on the asrock Fatal1ty z220 gaming itx/ac board let me know. I have SGX and HDCP 2.2 not available on advisor. Would like to watch a 4K Blu-ray again. I updated things and it messed it up. Thanks a lot for any help.

This message was edited 1 time. Last update was at Aug 11. 2018 19:28

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Duggyhow656Newbie Private MessageJoined: Mar 18, 2017 03:51Messages: 31Offline
Aug 25, 2018 11:54
Hey all, I was able to fix my issues. I ended up downgrading to an earlier BIOS but the trick was resetting the CMOS instead of just doing default settings. I was told by Asrock that a resetting of CMOS wasn’t required but it did the trick. I didn’t know of anything else that helped. Just install whatever drivers they send you and Reset CMOS afterwards. Hope this helps.
Reply
Duggyhow656Newbie Private MessageJoined: Mar 18, 2017 03:51Messages: 31Offline
May 08, 2020 14:57
Hey all, the problem really lies in installing new video drivers for me. I had to reinstall the vga driver on the asrock site for the Z270 to work and I left the ME files the same. you also need to do the HDMI update also (1.66). Hope this helps.
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“I just purchased PowerDVD 15 Ultra after reading all of the recommendations and reviews and I'm sad to say that I've run into some issues with the product. I downloaded the product after payment and installed on my Windows 7 machine without issue. After installation, I attempted to play a Blu-ray I received from NetFlix ' Seventh Son' and received the attached errors (images 1 and 2). I am not sure what to do at this point. I wanted to call phone support but found out that is paid for, which is a bit concerning. So I am turning to you all to see if you can help me with my issue.”

“Hello, so far buying this software has been completely unsatisfying. I've tried one each 2017 and 2015 blue ray movies and they will not play! This is a new computer (with parts accumulated over the past year plus) with a fresh install of Windows. If this is supposed to be the premier Blu Ray playback experience then why won't it work? All I want is for this to work! I click on the play icon and it tries for a while and returns without any warning codes or messages of any kind. If anyone has solved the problem themselves or had a positive response from CyberLink that solved their problem, I would greatly appreciate that.”

Currently on the market, quite a few media players have got official authorization of Blu-ray playback. CyberLink PowerDVD is an exception. It’s been designed as a Blu-ray player tool that could play back Blu-ray discs in your region, regardless of the disc protection.

However, still, there are quite a great number of CyberLink PowerDVD users that have come across PowerDVD not playing Blu-ray errors. Well, in this guide, we would like to share you effective solutions on CyberLink PowerDVD won’t play Blu-ray issues.

Part 1: Brief Introduction to Cyber PowerDVD

PowerDVD is a software decoder that will allow you to watch high quality MPEG-1 and MPEG-2 video contents on you PC. All you need is a DVD drive on your PC, and PowerDVD will enable playback of DVDs, VCDs, SVCDs and miniDVDs as well as other video and audio files. PowerDVD is also a program that comes with numerous interactive features to make your viewing experience the best.

The latest version PowerDVD 18 released on April 18, 2018, includes support for the new Ultra HD Blu-ray Disc format. During 2016, PowerDVD achieved certification from the Blu-ray Disc Association (BDA) for the playback of Ultra HD Blu-ray Discs and became the world's first and only software player to pass the BD-ROM 4.0 PC Application Software License process. With some material, especially older movies, it’s highly recommended like very capable free solutions such as Free Blu-ray Player, VLC, Media Player Classic - Home Cinema, Quicktime, Windows Media Player, etc.

Ultra HD Blu-ray disc playback was made feasible firstly on PowerDVD 17, which supports 4K UHD Blu-ray drives. The CyberLink PowerDVD 19 version even added 8K Blu-Ray disc playback.

Part 2: How to play Blu-ray on CyberLink PowerDVD?

“How do I playback disk folders (Blu-ray 3D, Blu-ray, DVD) in the Cinema mode in CyberLink PowerDVD 12?” As mentioned above, users have been able to playback Blu-ray movies on PowerDVD. Then, how to play Blu-ray on CyberLink PowerDVD? CyberLink PowerDVD 12 now can playback Blu-ray 3D, Blu-ray Disc, and DVD folders in both Classic Mode and Cinema Mode. Here we would like to take PowerDVD 12, for example, to show you how to play Blu-ray folder on PowerDVD:

In Classic mode, follow the below steps to playback a disc folder:

  1. Under BD/DVD Movie tab, click the disc button on the bottom-left.
  2. Select the target disc folder on your hard drive.
  3. Click Restart to play the movie.

In Cinema mode, follow the below steps to play back a disc folder:

  1. Switch to Cinema mode by selecting the button on the upper-right.
  2. Click Select Movie, then select Open disc folder on hard drive.
  3. Select the target disc folder on hard drive.
  4. Click Restart to play the movie.

If you are going to play back Blu-ray ISO file, follow the below steps:

  1. Browse and find the ISO file in Cyberlink PowerDVD, either in the Movie Library or via the My Computer tab.
  2. Select the ISO you want to play and then click on the play button.
  3. Cyberlink PowerDVD displays a message asking you to install the required drive
  4. Click on Install button and then Yes when prompted in the User Access Control dialog.
  5. Cyberlink PowerDVD will start playing the ISO file once the drive is installed.

It’s quite simple to play back Blu-ray discs on PowerDVD. Just insert the Blu-ray disc into the Blu-ray drive and then open it from your PowerDVD. However, you need to make sure that your computer has everything for reading and playing back Blu-ray disc.

Part 3: How to fix the CyberLink PowerDVD won't play Blu-ray issue?

Sometimes we might come across errors for playing Blu-ray movies on Cyber PowerDVD. In such cases, what can we do to fix the CyberLink PowerDVD won’t play Blu-ray issue? In the following, we would like to showcase some reasons for CyberLink won’t play Blu-ray and corresponding solutions.

  1. The version of your CyberLink PowerDVD doesn’t support Blu-ray playback: Not all PowerDVD versions support Blu-ray playback. You could update your PowerDVD to the latest version to get the Blu-ray playback feature.
  2. The minimum system requirements were not met: For Blu-ray Disc playback, the computer requires a high level of components. You can download BD-Advisor from the CyberLink website to test that your PC is ready to play Blu-ray disc content playback.
  3. Update graphic card driver to the latest: You can download latest driver from AMD / NVIDIA / Intel’s web site. If you have any problem with installing graphics card drivers, please contact your computer manufacturer or the manufacturer of the display and sound cards for the latest drivers.
  4. Not enough space in the installed drive: a Large amount of memory space is required for buffering Blu-ray movies for playback. Spare more space on the installed drive.
  5. Antivirus software stopped Blu-ray playback on PowerDVD: Sometimes CyberLink PowerDVD may be affected by antivirus software. Disable antivirus software might resolve your issue.

If the situation of PowerDVD won’t play Blu-ray error persists, you could try to uninstall antivirus software, uninstall PowerDVD, reboot your computer and then reinstall PowerDVD to see if the playback error has been solved.
If still, PowerDVD can’t play back Blu-ray movies for you. Contact their customer service. And, if you have no response from the customer service or are not satisfied with the customer service, check the below solutions. They will work.

Part 4: Best way to play Blu-ray on CyberLink PowerDVD - Leawo Blu-ray Ripper

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Insert a Blu-ray disc that you want to rip into laptop’s Blu-ray drive, and then launch Leawo Prof. Media. Open the “Convert” module, and then click 'Add Blu-ray/DVD' button on the main interface to load Blu-ray disc after you launch this Blu-ray to laptop converter.

Tips:

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At last, click the big green 'Convert' button and then set output directory to save the final converted Blu-ray movies in the “Save to” box.

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Compared to HandBrake, Leawo DVD Ripper has disc decrypting feature, DVD movie playback feature, DVD movie editor, 3D movie creator, movie-only converting, etc.